Terms and Conditions
The website www.lottajewellery.com is owned by Lotta Djossou Design AB. Our contact is [email protected] and address Hamngatan 3, 211 22 Malmö, Sweden. Our VAT number is SE556699545101.
Copyright of logos, designs, trademarks, text and images on this site is owned by Lotta Jewelery. Our conditions meet Swedish law. Any disputes fall under Swedish jurisdiction.
Swedish VAT 25% is included in all prices. No extra fees are added except those listed when you go through with your purchase. You can choose the payment method that suits you best
We currently accept VISA, Mastercard, Klarna, SWISH and Paypal. When you pay with a credit card, it is handled via Paynova to ensure a fast and secure payment. All information is sent protected under these terms. The Paynova payment exchange used for all payments meets the requirements for PCI-DSS. Paynova uses fraud screening to prevent credit card fraud
When you pay with a Klarna invoice, an invoicing fee of SEK 29 is added to the invoice. Payment terms 14 days after delivery. Interest for late payment is charged at 2% per month + reference interest. For complete terms, see the following links
The Netherlands https://online.klarna.com/villkor_nl.yaws?eid=2&charge=0
Normal delivery time from Lotta Jewelery is 1-3 days for orders with credit card or Klarna invoice. Some products may have a longer delivery time during the high season. Orders placed before 15.00 are often sent the same day.
All international deliveries are made via PostNord or registered mail to your nearest collection point. For packages that are not picked up, a fee of SEK 250 will be charged. This is due to our costs for shipping the package and for getting a return. If you change after the package has been sent from us, you must still pick it up and send it to us in return. Otherwise, your purchase will be automatically registered as not collected and the fee will be charged.
Sometimes an ordered product is out of stock or delayed. You will then receive an email. Contact us if you have any questions regarding delivery times or want to cancel your order in case of delay
Shipping Sweden and within the EU: Free shipping.
Delivery time Sweden: 1-3 days
Delivery time within the EU: 4-10 days
Shipping outside the EU: Orders are sent for a sum of 120 SEK. Lotta Jewelery reserves the right to adjust shipping in accordance with price increases. Shipping costs are not reimbursed for uncollected goods.
Delivery time international orders: Please allow 4-10 days
Revocations / Returns / Right of withdrawal
We give you the opportunity to return your goods within 14 days of purchase. The only condition is that the product is returned in its original form, which means that it has not been used. Be sure to always include the original packaging and any labels. Sealed products must be returned with the seal undamaged to retain the right of withdrawal. You are responsible for return shipping costs.
Conditions regarding complaints
It is important that you as a customer carefully check your goods / products when you receive your delivery to verify that the products are not damaged and correct. If your product is damaged during transport, whether the damage is visible or hidden, you must report this to the carrier as soon as possible. If you receive your item and see that it is damaged or does not match the one you ordered or you should also contact us within 30 days of receiving the product.
Any complaints should be made to our customer service via our contact form on the contact page or e-mail ([email protected]). Please state the order number and the reason for the complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Lotta Jewelery should be treated as if they were defective. In all types of returns, it is extremely important that the product is packaged in such a way that it cannot be damaged during transport. If a returned product has no defects, Lotta Jewelery has the right to replace defective goods with goods of the same model. If the item has been completed, the customer will receive a full refund.
Right to portability:
Each time Lotta Jewelery processes your personal data, in an automated manner based on your consent or based on an agreement, you have the right to have a copy of your data transferred to you or to another party. This only includes the personal information you have sent to us.
Right to correction:
You have the right to request correction of your personal data if the information is incorrect, including the right to have complete personal data completed.
Right to delete:
You have the right to delete all personal data processed by Lotta Jewelery at any time except in the following situations:
* you have an ongoing issue with customer service
* you have an open order that has not yet been shipped or partially shipped
* you have an outstanding debt with Lotta Jewelery, regardless of payment method
* if you are suspected or have abused our services in the last four years
* your debt has been sold to a third party in the last three years or one year for deceased customers
* your credit application has been rejected within the last three months
* If you have made a purchase, we will retain your personal information in connection with your transaction for accounting
Your right to object to treatment based on legitimate interest:
You have the right to object to the processing of your personal data based on Lotta Jewelery's legitimate interest. Lotta Jewelery will not continue to process personal data unless we can show legitimate reasons for the process that infringes your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis for direct marketing.
You can opt out of direct marketing as follows:
* Follow the instructions in each marketing email
Right to restriction:
You have the right to request that Lotta Jewelery limit the process of your personal data in the following circumstances:
* if you object to processing the legitimate interest of based Lotta Jewelery, Lotta Jewelery shall restrict all processing of such data pending verification of the legitimate interest.
* if you have claimed that your personal data is incorrect, Lotta Jewelery must limit all processing of such data pending verification of the accuracy of the personal data.
* if the processing is illegal, you may object to deleting personal data and instead request a restriction on the use of your personal data instead.
* if Lotta Jewelery no longer needs the personal information but is required by you to defend legal claims.
Right to complain to a supervisory authority:
If you are thinking that Lotta Jewelery will process your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with a supervisory authority.
Lotta Jewelery has the right to adjust prices, incur additional costs and change product information such as product images and offers without prior notice. The available product images and information texts reflect the product as much as possible. We reserve the right to make any errors that may appear on the page and cannot guarantee that all images accurately reflect the true appearance of the watch. Images may vary depending on the color settings of your computer. All images should be considered as illustrations only and do not guarantee the correct appearance and properties.
Lotta Jewelery's liability for defects in connection with delivery is limited to existing terms of sale. Lotta Jewelery bears no direct or indirect liability, for example, but not limited to, incompatibilities, delivery delays, uptime, data loss, additional work or other financial damage.
Address: Lotta Jewelery, Hamngatan 3, 211 22 Malmö Sweden
Email: [email protected]
Tel: +46 (0) 40-236620
Org no. 556699-5451